Terms and conditions for online classes and Drop-ins.
Most recently updated: November 2022.
Application Process, Payment and Fees
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Payments are only accepted online or via the telephone. Please get in touch with Burlesque Rocks to pay via any other method at the teacher and businesses discretion.
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Full payment of fees must be made at the time of enrolments if paying via instalments payments must be made before the start date of the first class and cannot be made retrospectively.
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Burlesque Rocks will not reserve spaces on any class pending receipt of payment.
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If you are buying a course as a gift please notify us with the attendees, name & contact details.
Cancellation of Classes and Changes to Classes, by Burlesque Rocks
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We reserve the right to reschedule or cancel courses. Reasons for this may be, but not restricted to, low enrolment numbers, weather warnings and teacher availability.
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Publicised teachers (web and print form) may be subject to change due to teacher unavailability. Where there is a change in teacher, Burlesque Rocks will endeavour to give as much notice as possible in advance of individual classes or the course start date.
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We may be required to cancel an individual class at short notice. Reasons for this may be, but not limited to, teacher absence, weather warnings, or unforeseen building/facility issues. Wherever possible we will endeavour to offer a replacement class at the end of the course on the usual class day and time.
Cancellations and Refunds – Student Cancellations
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Once you have made payment to Burlesque Rocks, you are deemed to have a contract with Burlesque Rocks. You have the right to cancel this contract with us. The cancellation period will expire at the end of 48 hours before class or before your class pass is due to start.
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In the event that you wish to cancel or amend your class place, please see below for an overview of our policy:
Date of Withdrawal |
Fee Refund |
48 hours before class or class pass due to start |
We will refund all fees paid by you. |
24 hours before class |
No refund, but we can transfer you to another class date |
On the day/ 12 hours before class |
No refund will be made for any fees paid by you. It will not be possible to transfer to another class date. |
You will lose your right to cancel if you have attended and completed your class pass
Please note the below exceptional circumstances, where any requests for a refund outside the 48 hour cancellation period will be considered on a case-by-case basis:
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You can demonstrate extenuating personal circumstances which prohibit you from attending (for example, serious illness and bereavement.) Please note that supporting evidence may be requested.
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Students should be aware that outside the 48 day cancellation period, there is no automatic right to cancel and obtain a refund.
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Please note you must inform us of your decision to cancel in a clear statement by sending an email to hello@burlesquerocks.com
Cancellations and Refunds – Cancellation by Us
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We may cancel class if we fail to recruit our minimum level of enrolments or if circumstances beyond our reasonable control prevent us from delivering it.
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At the time of course cancellation, we will offer you an alternative class (subject to their being places available) or refund in full the fees paid by you.
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Following the cancellation of individual classes, if we are unable to provide a replacement class or you are unable to attend a replacement class, we will provide a refund at the end of the class/class pass equivalent to the value of the lost class, based on the pass or fee you have paid.
Refund Processing
In the event that a refund is made, reimbursements to you will be processed using the following method:
Original Payment Method |
Reimbursement Method |
Credit/debit card (online or in-person) |
Same card as payment, unless the card has expired, in which case BACS |
Cash |
BACS |
Cheque |
BACS |
Gift voucher |
Gift voucher |